Corp. ("HMR" also referred to as "we" or "us" in this document) handles the personal
information (as defined below) that we collect from users of this Web site
(the "Site"). This Policy does not apply to personal information collected from
other online or offline resources and communications, except in cases where such
personal information is consolidated with information collected through the Site.
This policy also does not apply to third-party online resources to which the Site
may link. These third-party linked resources are not under HMR's control and we
are not responsible for their privacy practices. We recommend that you familiarize
yourself with the privacy policies and practices of any such third parties.
By using the Site, you agree to the terms and conditions of this Policy, so please
read the Policy carefully. If you have any questions about this Policy or our data
collection, use and disclosure practices, please contact us at:
HMR Weight Management Services Corp.
99 Summer Street
Boston, MA 02110
or call us at 1-877-501-9257 Monday – Friday 9:00 am to 6:00 pm (Eastern). We will make an effort to respond to your questions within a timely manner.
The term "personal information" as used throughout this policy means any information that identifies, or is used by or on behalf of HMR to identify, an individual.
What types of information does the Site collect from Site visitors, and how?
HMR collects personal information through the Site when it is provided by Site visitors,
such as when you provide your name, address, telephone number, and e-mail address
to register on certain pages of the Site. We also collect credit and debit card
or other payment information from you when you order products through the Site.
And if you contact us by e-mail, we will collect your e-mail address and any other
personal information you may provide in the e-mail.
In addition, the Site automatically collects certain information about Site visitors’
computers or other electronic devices used to access the Site. This information
may include your Internet Protocol (IP) address, domain name, browser type, date
and time of your searches, and information provided by tracking technologies, such
as cookies and single-pixel tags. If you use a mobile device to access the Site,
we also may collect information about your device, such as your device ID and device
type, as well as information about your use of the device to access other online
resources. In general, none of this information is "personal information" as defined
What are cookies?
A cookie is a small data file that is sent by Web servers to your computer's hard
drive, where your Internet browser files are kept. Cookies enable Web sites to store
small bits of information on your computer and retrieve that information at a later
time. HMR uses two types of cookies: session cookies, which are temporary cookies
that are erased from your computer's memory when you close your Internet browser
or turn your computer off, and persistent cookies, which exist on your computer's
hard drive until they expire, unless you delete them at an earlier time.
What are single-pixel tags?
Single-pixel tags, also known as web beacons or web tags, are graphics that function
similar to cookies. Single-pixel tags are not visible because of their small size.
They are used to collect information in Web logs that does not identify you personally,
such as what Web pages you viewed, which Web sites led you to our Site, and any
advertisement you may have clicked on to visit our Web Site. They also are used
to determine whether certain promotional or other commercial e-mail messages we
send are opened.
You may choose whether or not you want HMR to use tracking technologies to remember
you when you visit this Site and/or to provide additional personalized services
to you. If you want to limit data collection through tracking technologies, please
follow the instructions for "Limiting Tracking Technologies" that are outlined in
the section below discussing choices you have under this Policy.
How does HMR use personal information collected through the Site?
HMR uses the personal information it collects through the Site for several purposes, including:
- To fulfill your requests. We will use your personal information to fulfill any orders
you request, as well as to send you information you may request about our products
and services, including in the form of newsletters, videos, and other resources
you have requested.
- To send you confirmations and other administrative communications. We will use your
personal information to send you important information, such as order confirmations,
updates on order status, changes to our terms, conditions, and policies and/or other
- To improve our communications with you. We may use personal information you provide,
as well as the non-personal information gathered through the Site’s tracking technologies,
to customize and personalize certain of HMR’s online resources and communications
for you. For example, HMR may use your personal information to remember your personal
preferences and selections; confirm whether you have read or clicked on certain
e-mail communications we send to you; and to identify and offer additional services
and promotions that we believe you might find interesting.
- For internal business purposes. We also may use personal information about you for
our internal business purposes, such as to conduct data and Site usage analysis
in order to enhance the design and functionality of the Site; to evaluate options
for developing new products and improving our services; and to determine the effectiveness
of our promotional campaigns.
- Site compliance auditing. HMR also may use personal information to audit its online
resources for authorized access and security.
Consistent with the terms of this Policy and other applicable privacy notices we
have provided, in some cases HMR consolidates and analyzes personal information
it collects through the Site with information collected through other channels,
such as telephone calls, surveys, other Web sites and other online resources and
communications, in order to enhance the quality of services that we offer.
With whom does HMR share personal information collected through the Site?
HMR may share the personal information collected through the Site any of the following third parties:
- Our Affiliates. We may share personal information with our company affiliates so
that they may assist in our operations and with legal compliance, as well as for
- Service Providers. We may share personal information with unaffiliated third parties
who provide us with services, such as the designer and administrator of the Site,
our payment processing vendors, and others who assist us with ordering procedures,
technology, data analysis, or similar services.
- Potential or Actual Acquirers or Assignees. HMR may decide for business reasons
to reorganize or divest all or a portion of its business through sale, merger, acquisition,
or assignment, in which case the personal information we have collected may be shared
with actual or prospective purchasers or assignees. We will endeavor to obtain written
assurances that personal information will be protected appropriately in these circumstances.
- Entities Entitled Under Law. We may disclose personal information about you to others
as we believe to be appropriate in the following circumstances: (i) when required
by applicable law, including laws outside your country of residence; (ii) to comply
with legal process; (iii) to respond to requests from public and government authorities;
(iv) to enforce the terms and conditions for use of the Site, including this Privacy
Policy; (v) to protect and defend our rights and property; (vi) to protect the interests
and safety of HMR or others; and (vii) to permit us to pursue available remedies
or limit the damages that we may sustain. We have no obligation to notify you of
such disclosures, except as required by applicable law.
HMR does not share personal information with unaffiliated third parties for their
own marketing purposes, nor do we allow such parties to collect the personal information
of visitors to our Site by tracking such visitors’ usage of our Site over time.
What choices do you have about how HMR collects, uses and discloses personal information?
Submitting Information: You may choose not to submit personal information to HMR
online by electing not to enter any personal information into a form or data field
on this Site, and by not using any personalized services provided by our online
resources. However, you should be aware that some of our online resources are available
only to individuals who provide personal information or who use personalized services.
Limiting Uses and Disclosures of Information Collected: If you do submit your personal
information to us, you can limit certain of our uses of that personal information
by selecting among options provided with respect to such use, either at the time
that you enter the information or at a later time. For example, if you have signed
up to receive optional e- mail communications, you may opt out of receiving such
communications from us in the future by visiting the Web site or other online resource
where you subscribed (where available), and updating your e-mail communication selections,
or you may follow the unsubscribe or opt-out instructions in the e-mail communications
you receive from us. You also may opt out by contacting us using our contact information
If you do not want us to verify whether you have received or opened e-mail communications
we have sent to you, you should opt out of receiving those e-mail communications
altogether (using one of the approaches described above), because in some cases
we may not be able to turn off e-mail verification.
Limiting Tracking Technologies: You can control the use of certain tracking technologies,
such as cookies, through most Internet browsers. Some Internet browsers enable you
allow you to select cookie settings for all Web sites that you visit. You can check
your Internet browser to see how your cookie settings can be controlled. You should
be aware, however, that if you limit or disable cookies, certain functions of the
Site may not work properly.
If you would like to opt out of the cookies used by other companies who deliver
e-mail communications on our behalf or place HMR advertisements on other Web sites,
you may do so by following the options provided by the Network Advertising Initiative
How does HMR secure personal information?
HMR will take reasonable steps to protect the security of your personal information
as it is transmitted from your computer to the Site and our servers, as well as
to protect the personal information once we possess it from unauthorized access,
disclosure, alteration or destruction. Security measures and tools are in place
to help protect against the loss, misuse and alteration of the information under
our control. However, no data transmission over the Internet or data storage system
can be guaranteed to be 100 percent secure. Please do not send us information you
consider confidential via e-mail. It is your personal responsibility to secure your
own copies of your passwords and related access codes for any online resources you
choose to use.
How does HMR protect the privacy of children?
Neither this Site nor any other of the HMR Web sites is directed at children. Most
of the online services that we offer are designed for individuals who are 18 years
of age or older, and we do not knowingly collect information from children under
How may you access and correct your personal information collected by the Site?
To gain access to personal information about you collected by the Site, and to keep
it accurate, complete and current, you may contact us using our contact information
provided above. Where permitted by law, your ability to access and correct your
personal information will be limited where access and correction would inhibit HMR’s
ability to do any of the following: comply with a legal or ethical obligation or
to investigate, make or defend legal claims; result in disclosure of personal information
about a third party; result in breach of a contract; or entail a disclosure of trade
secrets or other proprietary business information belonging to HMR or a third party.
How may you pose questions about HMR’s privacy practices?
If you have any questions about this policy or HMR’s practices involving the collection,
use, or disclosure of personal information, you may contact us using our contact
information provided above. We will use reasonable efforts to respond promptly within
10-20 business days. We may contact you for follow-up information and may share
your inquiry with persons working for HMR who are responsible for functions related
to the subject of your inquiry. Except where required by law, HMR cannot ensure
a response to questions or comments regarding any topics unrelated to this Policy
or to HMR’s privacy practices.
How will I know whether HMR has updated this Policy?
HMR may update this Policy periodically. If we decide to change the Policy, we will
post the revised version of the Policy on this Site, and if the changes we make
to the Policy are material, we may also post a notice that the Policy has been updated
on the home page of the Site.
This Policy was last updated on September 1, 2015.